FAQ

Click on a question below to learn more.

Do I need a referral?

No, you do not need a referral to be seen at Norfolk Psychological Services. However, some extended health benefits providers require that you obtain a referral from your family doctor in order to be reimbursed for psychological services.

Are the services covered by OHIP?

No, services of psychologists, psychological associates and other therapists are not covered by OHIP. However, many extended health benefit plans do offer some yearly coverage for Psychologists and Psychological Associates.

What are your fees?

There are differing fee structures for assessments and therapy.

There is a flat rate for a standard psychological assessment of learning for children and adolescents. That rate covers all aspects of the assessment (initial consultation with parents, possible in-class observation, individual testing sessions, as well as feedback sessions with parents and possible school meeting) as well as an extensive and detailed written report. The fee structure for the assessment is broken down into installments. For the rate and installment structure, please call our office manager, Pauline Busby at extension 221.

Fees for therapy are different for each clinician. You can discuss fees directly with your clinician before you schedule an appointment.

For adult psychological assessments, the fee will vary depending on the referral questions. Please contact the clinician directly to receive an estimate.

How do I make an appointment?

For an assessment of learning, please call our office manager, Pauline Busby at extension 221 to place your child on the waitlist for an assessment.

For therapy services, please contact your preferred clinician directly in order to set up an appointment.

How do I choose a clinician?

We invite you to browse the Associates Page as well as the Therapist Finder in order to help you choose a clinician that would best suit your needs and preferences. If you are still unsure which clinician you'd like to see or would prefer to speak to someone directly, please call our office manager, Pauline Busby at extension 221. She can suggest which clinicians would match your individual requirements.

Do you have a wait list?

There is a waitlist for assessments of learning. The length of wait times for an assessment fluctuates based on many factors. For specific wait times, please call our office manager, Pauline Busby at extension 221.

For therapy appointments, new clients can usually be seen within 1 to 4 weeks.

What should I expect at my first appointment?

The first appointment of an assessment of learning is usually a parent intake and involves answering questions related to the history of the presenting problem, medical and educational history, previous testing, etc.

During the initial session of therapy, you can expect to discuss the issue(s) for which you are seeking help as well as some other pertinent information about your life circumstances and family history. You may also be asked to fill out some questionnaires as part of your first appointment. When therapy is being sought for children, your child may or may not be involved in this first appointment, depending on the age of the child and the nature of the difficulty being experienced. Please contact the individual clinician to find out whether you should bring your child to the initial therapy appointment.

How long are sessions?

Assessment sessions vary depending on the age of the child and his/her ability to sustain attention to the required tasks. Generally, testing sessions are 1 to 2 hours in length.

Therapy sessions are typically 50 minutes in length.

What is the cancellation policy? What if I miss an appointment?

We require 24 hours notice for cancellations (or at least one business day). Appointments that are missed or canceled with less than 24 hours notice are subject to fees - typically, the full session rate. However, in cases of emergency or severe illness, no charges will apply. Please speak directly to your therapist/clinician in order to clarify any fees that may apply to missed sessions.

Do you offer crisis services? What if I need help after hours?

We are not a crisis service organization. However, there are crisis services available around the clock in our community through Here 24/7. They can be reached at 1-844-437-3247 (1-844-HERE-247). Or, you can call 911 or go to the emergency room of your local hospital.

What happens if I don't like my therapist or don't feel like I am getting the help I want?

In these cases, it is best to discuss the matter directly with your clinician. Together, you may be able to work out some solutions in order to ensure your needs are being met. Your clinician can also help you find another clinician that is more suitable to you.